Welcome to Adrian Man and Van Birmingham. By booking our services via amanandvanbirmingham.co.uk, you agree to the following terms and conditions.

1. Services Provided

We offer man and van services across Birmingham, West Midlands and UK-wide, including:

• House removals
• Student moves
• Furniture transport
• Emergency / same-day moves

2. Work Not Included in the Service

Unless agreed in advance, we do NOT:

• Dismantle or assemble furniture (including flat-pack items)
• Disconnect or reconnect appliances (washing machines, cookers, etc.)
• Move items from unsafe lofts or spaces
• Handle garden structures (sheds, trampolines, hot tubs, etc.)
• Remove flooring, curtains, or fixtures

A qualified professional should be arranged separately for these services.

3. Packing Responsibilities

Customers are responsible for properly packing all items before the move.

👉 We strongly recommend:

• Using boxes or strong bags (Amazon-style bags preferred)
• Keeping items organised and ready for loading

⚠️ If items are:

• Not packed
• Scattered around the property
• Difficult to access

➡️ Additional time and labour will be required, and extra charges may apply.

We can provide packing bags or assistance for an additional fee, subject to availability.

4. Vehicle & Equipment

We operate:

• A large 7-metre Iveco Daily van (35S15)
• A 9-seater minibus (Mercedes Vito)

⚠️ Please note:

• Our van does NOT have a tail lift
• Heavy or bulky items may require additional manpower

We can provide extra helpers (up to 2 additional movers) at extra cost.

5. Access & Parking

Quotes are based on:

• Parking within 10 metres of the property entrance

If:

• Parking is further away
• No parking is available
• Parking fees apply

➡️ Additional charges may be added.

Customers are responsible for arranging permits if required.

6. Insurance

We hold:

• Hire & Reward Insurance
• Goods in Transit Insurance (up to £10,000)
• Public Liability Insurance (up to £2,000,000)

Important:

• A £250 excess applies to any claim
• Damage must be reported immediately on completion

⚠️ We are NOT liable for:

• Items packed by the customer (unless visibly damaged externally)
• Damage reported after we leave the job

7. Restricted & Excluded Items

We do NOT transport:

• Money, jewellery, or valuables
• Hazardous or flammable items
• Perishable goods or frozen food
• Animals or pets
• Tobacco, alcohol, or high-value collections

Any undeclared prohibited items are transported at your own risk.

8. Customer Responsibilities

You must:

• Ensure all items are ready for collection
• Provide safe and clear access
• Inform us of stairs, long walking distances, or special requirements
• Ensure everything is removed before we leave

Failure to do so may result in additional charges.

9. Quotes & Pricing

All quotes are based on:

• Estimated time
• Information provided by the customer

Final price may change if:

• More items are added
• Access is more difficult than described
• Extra time or labour is required

10. Cancellations

• More than 7 days notice → No charge
• Less than 7 days → 50% charge
• Same day cancellation → 100% charge

11. Liability

We reserve the right to refuse any job that poses:

• Health and safety risks
• Risk of damage to property or goods

If you insist on proceeding against advice:
➡️ You accept full responsibility and waive any claims.

12. Contact

📞 Phone / WhatsApp: 0755 185 3848
🌐 Website: amanandvanbirmingham.co.uk